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FlightSense Order Closure reports through IATA I Operations Manager. We are seeking a highly motivated, customer service individual, able to multitask and focus on results.  This individual focus primarily on bringing FlightSense customer orders to completion.

The selected candidate will perform Customer Service and Quality Administration in support of afterspanet programs and in compliance with policies and procedures.  Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Management, Program Management and SAP team.

Primary Responsibilities:

• Support FlightSense in a global environment across North America, Singapore, Dubai, Beijing, and Venlo. 
• Work to close or resolve orders assigned to your plant in 48 hours or less.  Excluding weekends.
• Ensure FlightSense assets are virtually available to support FlightSense pooling customers.
• Support our multi-functional global team in problem solving complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
• Provide AOG support outside of business hours as needed, including weekends.
• Ensure prompt, courteous, and accurate responses are provided to internal customers.
• Participate in monthly metrics review to measure growth and performance.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Understand and comply with global trade and import/export regulations.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

We will provide the training, coaching, experience, and exposure you’ll need to build relationships and grow in your career.

Basic Qualifications:

• Bachelor’s degree and 5 years of relevant experience OR
• Advance degree and 3 years of relevant experience OR
• In absence of a degree, 9 years of relevant experience is required
• Possess excellent written and verbal communication skills
• Possess strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Must be flexible and able to adapt to change; self driven and motivated; able to prioritize and work independently with little direct supervision
• Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis
• Strong work ethic
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Travel Requirements: 10

Preferred Qualifications:

• SAP experience is a plus
• The ideal candidate thrives in a fast-paced customer service environment.
• 3-5+ years’ experience in commercial aerospace in a customer service, supply chain, administration, program management and finance.

This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.

WE ARE REDEFINING AEROSPACE.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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