Barnes Aerospace Singapore, with legal entity name - Windsor Airmotive Asia Pte Ltd in the Accounting and Corporate Regulatory Authority (ACRA), is a leading provider of Maintenance, Repair, and Overhaul (MRO) services and spare parts for many of the worlds major turbine engine manufacturers, airline operators, and third-party providers. The Barnes Aerospace Singapore OEM Division is a world-class provider for Original Equipment Manufacturer (OEM), specializing in precision stamped assemblies and tight tolerance machining, serving a robust global customer base throughout the aerospace industry. To learn more about Barnes Aerospace, please visit www.onebarnes.com.

Core Responsibilities:

• Assist with the creation, review and analysis of contractual documents included but limited to sales agreement (LOT, LTA, Nominations, PO), order acknowledgements, nondisclosures) to ensure compliance with company guidelines.
• Support in maintaining all contract agreements in accordance with Corporate Policies and Divisional Operating Procedures.
• Serve as point of contact (POC) for customer inquiries, including updates on order and delivery status.
• Responsible for accurate and timely management of sales order activities included but not limited to order entry, rescheduling, delivery, and pricing adjustment for accurate backlog reporting.
• Post Customer scorecards and coordinate annual Customer Satisfaction survey and/or customers questionnaires reporting with other departments.
• Ensure contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to Corporate and Divisional procedures; timely communicate to customer to address PO discrepancies and ensure compliance to PO requirements.
• Update customers profiles, contract pricing and customer order pricing in the ERP system.
• Perform EDI (Electronic Data Interchange) transactions to ERP system timely and accurately. Timely coordinate and communicate with customers and internal on changes that would impact the sales significantly.
• Drive continuous improvement and implement innovative solutions to meet customers requirements and optimize customer service processes.
• Support generating department reports for management review and discussion.
• Support import/export shipments and coordination of special shipments in compliance of international shipping regulations
• Manage and coordinate customer returns with relevant departments.
• Provide backup duties within the CB team include Division Export compliance administrator (DECA)
• Perform other duties as assigned.

Qualifications:

• Diploma holders with at least 1 to 3 years of customer service experience in a manufacturing environment.
• Strong interpersonal and communication skill (written & spoken) to interact professionally with customers and all levels of staff in the organization.
• Must be customer-oriented with a high energy level.
• Able to multitask, with strong organizational and follow-up skills.
• Meticulous, self-motivated, resourceful, proactive with a high level of emotional intelligence.
• Knowledge in export and shipping term is preferred.
• Tech-savvy, with good

Education Requirements:

• Diploma in Business or Engineering or related field.