The Supervisor Customer Service is responsible for:

• Functional management of a customer service team
• Steer training and organize feedback sessions with employees
• Responsibility for personnel planning, personal control and for ensuring an efficient and flexible organization
• Analyze the operational level of the customer service and initiate and formulate improvements
• Ensuring smooth operational processes in customer service, as well as customer satisfaction and the "Passion for Service" mission statement
• Setup of a cross-functional cooperation with sales and operations in order to improve the operational efforts
• First contact person for external customers, customer service organizations in the group and for internal interfaces
• Safeguard and guide cost efficiency on all levels

You match our need, if you have:

• Successfully completed studies in the field of business administration or relevant professional experience in logistics
• Min. 5 years of experience in airfreight field required
• Natural leadership abilities, eagerness to learn and willingness for personal development

• Have an outstanding customer and service orientation and manage to inspire our customers with your "Yes We Can" attitude even in critical situations
• High degree of initiative, commitment and assertiveness as well as empathy and a pronounced ability to solve conflicts
• You are a maker and love to develop creative solutions
• Very good analytical and abstraction skills as well as a quick understanding and comprehension of operative processes
• Fluent in English, written and spoken
• Willingness to work shifts

Please note: Applicants must have the legal right to work in the Netherlands. This includes holding an appropriate and valid visa if required. Unfortunately, we are unable to consider applications from individuals who do not meet this requirement.