Ramp Process Improvement Supervisor

Job Description:

As Ramp Process Improvement Supervisor, you are a key member of the BRU Ramp Ops-team. You ensure safe, efficient, and high-quality ramp operations by supervising and evaluating both internal processes and the performance of handling agents. You act as the go-to person for operational ramp topics, driving continuous improvement while safeguarding on-time performance and operational excellence.

Tasks

Monitor daily ramp ops, ensuring schedules & performance targets are met
Initiate + manage corrective actions to prevent service degradation + secure punctuality
Troubleshoot + act swiftly in complex situations, ensuring transparent two-way communication across all layers of staff
Guarantee continuity during IRREG Ops
Perform quality control checks based on safety & Ops procedures
Gather and follow up on service-level data
Represent Brussels Airlines in meetings with handling partners, reinforcing strong partnerships
Draft detailed, impartial reports on irregularities and propose process improvements.
Observe, initiate, and follow up improvement opportunities, setting priorities and deploying action plans
Coach external counterparts to ensure consistent quality across all ramp-related processes

Brussels Airlines

Requirements

Bachelor’s degree or equivalent experience.
Minimum 1 year of experience in a supervisory airline operations role.
Fluent in English, Dutch, and French.
Profound knowledge of airport working practices, operational process flows, aircraft loading regulations, and weight & balance.
Valid driving license (B).
Knowledge of Altea FM and CM.
Familiarity with Brussels Airport BRS system.
Strong organizational and leadership skills.
Excellent communication and people skills.
Stress-resistant, quick-thinking, and solution-oriented.
Open, friendly, and guest-dedicated mindset.

Company

About Brussels Airlines SA/NV

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa. Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings.

http://www.brusselsairlines.com

Job Ident #: 124999

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service

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Job Info

Location

Brussels, Brussels, Belgium

Type

Permanent

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service