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We are looking for Systems and Data Analyst. This Customer & Product Support position based at our offices in Amsterdam, Netherlands, is part of a successful team that provides technical consultancy on engine maintenance and fleet planning.
EFPAC is a total aircraft engine management solution specifically designed to support proactive risk management with visibility of financial exposures. The solution leverages advanced analytics to allow easy engine technical records control, lease management, maintenance planning and financial forecasting. This enables engineering, finance, and planning to work together seamlessly when producing budget forecasts, engine removal forecasts, &34;what if&34; scenarios and cost per hour analysis.
Position Responsibilities:
- New Customer implementations
- Project manage customer implementations
- Understand customer requirements and business goals and define the most appropriate way to achieve them
- Perform data analysis to import data to Engine Fleet Planning and Costing (EFPAC)
- Manage the customer relationship
- Act as focal point for EFPAC/Boeing, involving key stakeholders when necessary
- Preparing required training material and delivering the training.
- Customer Support
- Support customer business goals and requirements
- Investigate and problem solve customer issues
- Interact with internal and external customers
- Engage and support customer team members
- Provide regular customer interaction
- Product Support
- Support the development of major application enhancements or re-designs
- Provide detailed functional specifications
- Improvement acceptance testing
- Identify and report bugs, and support the EFPAC Development team with fixes
- Conduct regression testing ahead of software releases
- Provide feedback to improve the team’s processes and procedures
Basic qualifications:
- Aeronautical or equivalent engineering degree and/or relevant experience in the aviation industry
- In-depth understanding of engine configuration and maintenance philosophy
- Familiar with engine maintenance and fleet planning
- Ability to communicate optimally with strong presentation skills
- Proficiency in English language
Preferred qualifications:(nice to have)
- Project management skills
- Customer support experience
- Knowledge and experience in the IT industry
- Working pro-actively in a small team with a can-do attitude
Employer will not sponsor applicants for employment visa status.
Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense. This requisition is for an international, locally hired position. Pay and benefits will be determined at the local level. Successful candidates must have legal authorization to work in The Netherlands for continued employment.
Applications for this position will be accepted until Nov. 10, 2025
Export Control Requirements: This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Netherlands)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
